fe777 Privacy Policy — How We Collect, Use, and Protect Your Data

This Privacy Policy ("Policy") applies to all users of the fe777 online casino and sportsbook platform, accessible at https://fe777.io ("the Platform"). fe777 is an online gaming platform primarily serving players based in Bangladesh. This Policy describes how we collect, use, store, share, and protect personal data in connection with your use of the Platform.

fe777 is committed to processing your personal data fairly, transparently, and only for the purposes described in this Policy. We apply industry-standard security measures to protect your information at every stage of its lifecycle — from the moment you create your account to the point at which your data is securely deleted in accordance with our retention schedule.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. Those documents are incorporated by reference and together form the full legal framework governing your relationship with fe777. In the event of a conflict between this Policy and any other document, this Policy shall prevail in respect of personal data matters.

This Policy is effective from 1 January 2026. The most current version of this Policy will always be accessible at https://fe777.io/privacy-policy. We recommend reviewing this page periodically to stay informed of any updates.

For the purposes of this Policy, fe777 acts as the data controller in respect of all personal data collected through the Platform. As the data controller, fe777 determines the purposes for which personal data is processed and the means by which such processing takes place.

fe777 operates the Platform for users in Bangladesh. Our primary point of contact for all data privacy enquiries is our dedicated support team, reachable via the email address set out in Section 14 of this Policy. We do not maintain a physical address in Bangladesh, and all data-related communications should be directed to our online support channels.

fe777 collects only the personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we may hold about you are set out in the table below.

We do not collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health information, unless such information is voluntarily disclosed by you in the course of a support communication or responsible gaming interaction — in which case it is treated with the highest level of confidentiality and used solely to assist you.

fe777 collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting our support team, or using responsible gaming tools.
• Automated technical collection: Data collected automatically when you access the Platform, including IP address, device identifiers, browser characteristics, and session activity logs. This collection occurs via server logs, cookies, and similar tracking technologies (see Section 10 for details on cookies).
• Payment processors: Transaction confirmations and payment identifiers received from bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank payment gateways when you complete a deposit or withdrawal.
• Identity verification providers: Confirmation responses from third-party identity verification services engaged by fe777 to validate NID or passport information where required.
• Game software providers: Gameplay outcome data, bet records, and session data relayed from Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, and other integrated game providers as part of the real-time game delivery infrastructure.

fe777 processes your personal data for the following specific and documented purposes:

• Account creation and management: To register your account, authenticate your identity, and maintain your player profile on the Platform.
• Age and identity verification: To confirm that you meet the minimum age requirement of 21 years and that your identity matches the details you have provided, in compliance with our responsible gaming obligations.
• Payment processing: To process BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and to maintain an accurate financial transaction history for your account.
• Game delivery: To facilitate access to casino games, live dealer tables, slots, and the sports betting platform, and to record game outcomes and betting history accurately.
• Bonus and promotion administration: To determine your eligibility for bonuses, to credit bonus funds, to track wagering progress, and to prevent bonus abuse.
• Fraud prevention and anti-money-laundering (AML): To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other financial crimes involving the Platform.
• Responsible gaming: To enforce deposit limits, loss limits, cooling-off periods, and self-exclusion requests, and to identify at-risk gaming behaviour that may indicate a problem gambling situation.
• Customer support: To respond to your enquiries, resolve complaints, and maintain a record of support interactions for quality assurance and training purposes.
• Platform security: To monitor for suspicious access patterns, detect unauthorised account access, and maintain the technical integrity of the Platform.
• Legal and regulatory compliance: To fulfil obligations arising from applicable laws and to respond to lawful requests from relevant authorities where required.
• Service improvement: To analyse aggregated, anonymised usage data for the purpose of improving Platform performance, game selection, and user experience — no individual profiling is involved in this analysis.

fe777 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between fe777 and you as a registered player — including account management, game delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money-laundering checks, age verification, and responses to lawful authority requests.
• Legitimate interests: Processing conducted on the basis of fe777's legitimate interests in operating a safe, fraud-free, and commercially viable gaming platform — including fraud detection, Platform security, and anonymised analytics. We only rely on legitimate interests where those interests are not overridden by your rights and freedoms.
• Consent: Where we process data on the basis of your consent — for example, optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

fe777 shares personal data only where strictly necessary and only with the categories of recipients listed below. In all cases, data sharing is governed by appropriate contractual safeguards.

fe777 does not share your personal data with advertising networks, social media platforms, data analytics brokers, or any other party for commercial data-trading purposes. All third-party processors engaged by fe777 are contractually bound to process your data solely on our documented instructions and to apply security standards consistent with this Policy.

fe777 retains personal data for no longer than is necessary for the purposes for which it was collected, subject to overriding legal, regulatory, or compliance obligations that may require us to retain certain categories of data for defined minimum periods.

• Account and identity data: Retained for the duration of your active account relationship with fe777, plus a minimum period of 5 years following account closure to satisfy anti-money-laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, consistent with applicable financial record-keeping requirements.
• KYC verification documents: Retained for the same 5-year post-closure period as account data, after which they are securely deleted or anonymised.
• Gameplay and betting history: Retained for up to 5 years for dispute resolution and audit purposes, after which records are anonymised.
• Support communications: Retained for up to 3 years from the date of the last interaction, after which transcripts are deleted unless they form part of an ongoing complaint or legal matter.
• Technical and session data: Retained for up to 12 months in identifiable form, after which they are aggregated and anonymised for analytics purposes.
• Self-exclusion records: Retained indefinitely to prevent re-registration by self-excluded players, as required by responsible gaming best practice.

Following the expiry of the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. fe777 does not archive personal data beyond the periods stated above.

fe777 applies a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the fe777 Platform is encrypted in transit using 256-bit SSL/TLS, the same standard applied by major global financial institutions.
• Password hashing: Account passwords are stored exclusively in securely hashed form using a modern, salted hashing algorithm. fe777 staff cannot view your password in plain text under any circumstances.
• Two-factor authentication (2FA): fe777 offers SMS OTP-based 2FA on your registered Bangladeshi mobile number to provide a second layer of protection against unauthorised account access. We strongly recommend enabling this feature.
• Access controls: Access to personal data within fe777's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum data access required to perform their specific role.
• Intrusion detection and monitoring: fe777's infrastructure is monitored around the clock for anomalous access patterns, brute-force attempts, and other indicators of compromise. Automated alerts are triggered upon detection of suspicious activity.
• Secure data storage: Personal data is stored in encrypted databases hosted on managed cloud infrastructure subject to enterprise-grade physical and logical security controls.
• Data minimisation: fe777 collects only the personal data that is strictly necessary for each defined purpose. We do not retain data in excess of documented requirements.

fe777 uses cookies and similar technologies to operate the Platform effectively, personalise your experience, maintain your logged-in session, and gather anonymised analytics. A cookie is a small text file placed on your device by a web server when you visit a website.

fe777 does not deploy advertising cookies, third-party retargeting cookies, or social media tracking pixels. You can manage cookie settings through your browser's privacy controls. Disabling essential cookies will impair the Platform's functionality and may prevent you from logging in or completing transactions.

As a data subject, you hold the following rights in respect of the personal data fe777 holds about you. To exercise any of these rights, please contact our support team using the details in Section 14. We will respond to all valid requests within a reasonable timeframe.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how we use it. We will provide this in a clear, structured format.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing based on legitimate interests. This right is subject to overriding legal retention obligations — for example, we cannot erase financial transaction records that must be retained under AML regulations.
• Right to restrict processing: You have the right to ask fe777 to suspend processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold, or while we assess an objection to processing.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive the personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

The fe777 Platform is strictly intended for individuals aged 21 years and above. fe777 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately suspend the relevant account and permanently delete all associated personal data, subject to any overriding legal obligations.

If you are a parent or guardian and you believe that your child has registered an account on fe777 or has provided personal data to the Platform, please contact our support team immediately at the address provided in Section 14. We will investigate the matter urgently and take appropriate action to protect the minor's data.

fe777 employs age verification procedures as part of the account registration and KYC process to reduce the risk of underage access. However, we rely on the accuracy of information provided by users during registration. The collection and verification of accurate age information is a shared responsibility between fe777 and the individual user.

fe777 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they substantially alter how we collect or use your personal data or affect your rights — we will notify you via email to your registered address and/or via an in-Platform notification at least 14 days before the changes take effect.

Minor clarifications, corrections of typographical errors, or updates that do not substantively affect your rights may be made without prior notice, with the effective date updated at the top of this page. Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the changes, you may request account closure before the revised Policy takes effect.

We recommend saving or bookmarking this page and reviewing it periodically. The version history of this Policy — including a summary of changes in each revision — is available from our support team on request.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data fe777 holds about you, please contact our dedicated support and data team. We are available 24 hours a day, 7 days a week.

Email: [email protected] (plain text — not a clickable link)

Subject line for data enquiries: "Privacy Policy Query" or "Data Rights Request"

Live Chat: Available at all times from within your logged-in fe777 account. Live chat agents can assist with general privacy questions and escalate formal data rights requests to the appropriate team.

fe777 aims to acknowledge all privacy-related written enquiries within one business day (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 calendar days. Complex data rights requests — such as large-volume access requests or erasure requests requiring legal review — may take up to 60 calendar days, in which case we will inform you of the extended timeline and the reason for the delay.